Success and Failure in eGovernment Projects

Case Studies - Categorised: 1999-2001

Categories

Outcome

Category

Cases

Total Failure

Thailand's Troubled Tax Computerization Project (World Bank)

Largely Unsuccessful

Connecting Colombian Schools: the Bilinguist and Informatic National Program (IICD/infoDev)

Partial Success/Partial Failure

Window to the World (IICD/infoDev)

What has a Farmer to do with a Computer? (IICD/infoDev)

WIDE - Web of Information for Development (IICD/infoDev)

Local Information Services: Technology to the Aid of the Community (IICD/infoDev)

Cristal: A Tool for Transparent Government in Argentina (World Bank)

Gyandoot: Community-Owned Rural Internet Kiosks (World Bank)

Mandals Online in Andhra Pradesh (World Bank)

Philippine Customs Reform (World Bank)

Vietnam's Tale of Two Cities (World Bank)

Largely Successful

Bringing the Internet to Ghana (IICD/infoDev)

ReAACT - Science and Technology Support and Management Online (IICD/infoDev)

Use of ICT: A Hope for a New Generation of Kids in the Coffee Region in Colombia (IICD/infoDev)

ZimSciNet - IT Support for Rural Science Teachers (IICD/infoDev)

Land/Property Registration in Andhra Pradesh (World Bank)

Beijing's Business E-Park (World Bank)

Bhoomi: Online Delivery of Land Titles in Karnataka, India (World Bank)

Central Vigilance Commission Website: A Bold Anticorruption Experiment (World Bank)

Chile's Government Procurement E-System (World Bank)

Chilean Tax System Online (World Bank)

Citizen Service Centers in Bahia, Brazil (World Bank)

Colombia's Government Portal (World Bank)

Computerized Interstate Check Posts in Gujarat (World Bank)

Empowering Dairy Farmers in India through a Dairy Information and Services Kiosk (World Bank)

Jamaica Customs Automated Services Online (World Bank)

Kothmale Community Radio/Internet Project: Expanding the Knowledge Base (World Bank)

Modernizing Tax Administration in Singapore (World Bank)

OPEN: Seoul's Anticorruption Project (World Bank)

São Paulo's Centers for Attending to the Citizen (World Bank)

VOICE: Online Delivery of Municipal Services in Vijaywada, India (World Bank)

Total Success

 

Too Early To Evaluate

Integrating Health and Technology Through Engaging Local Cultures: The Story of LINCOS/InfoComm (IICD/infoDev)

Sustainable Development Networking Programme of Bangladesh (IICD/infoDev)

From Zero-Rated on Computer Literacy to Higher Ways: Ideas for ICT in National Education (IICD/infoDev)

The Tao Project (Teacher Amelioration for Optimum Welfare) (IICD/infoDev)

Electronic Library Project in the Open University of Hong Kong (IICD/infoDev)

Zambia Health Management Information System (IICD/infoDev)

Contributions Network in Mauritius (World Bank)

What do these categories mean?

Reform

Category

Cases

eAdministration: Cutting process costs; Managing process performance ; Making strategic connections in government ; Creating empowerment

From Zero-Rated on Computer Literacy to Higher Ways: Ideas for ICT in National Education (IICD/infoDev)

ReAACT - Science and Technology Support and Management Online (IICD/infoDev)

The Tao Project (Teacher Amelioration for Optimum Welfare) (IICD/infoDev)

Zambia Health Management Information System (IICD/infoDev)

Thailand's Troubled Tax Computerization Project (World Bank)

eCitizens: Talking to citizens; Listening to citizens

Central Vigilance Commission Website: A Bold Anticorruption Experiment (World Bank)

Colombia's Government Portal (World Bank)

Cristal: A Tool for Transparent Government in Argentina (World Bank)

OPEN: Seoul's Anticorruption Project (World Bank)

eServices: Improving public services

Integrating Health and Technology Through Engaging Local Cultures: The Story of LINCOS/InfoComm (IICD/infoDev)

Window to the World (IICD/infoDev)

Connecting Colombian Schools: the Bilinguist and Informatic National Program (IICD/infoDev)

Use of ICT: A Hope for a New Generation of Kids in the Coffee Region in Colombia (IICD/infoDev)

Electronic Library Project in the Open University of Hong Kong (IICD/infoDev)

ZimSciNet - IT Support for Rural Science Teachers (IICD/infoDev)

Land/Property Registration in Andhra Pradesh (World Bank)

Bhoomi: Online Delivery of Land Titles in Karnataka, India (World Bank)

Chilean Tax System Online (World Bank)

Citizen Service Centers in Bahia, Brazil (World Bank)

Mandals Online in Andhra Pradesh (World Bank)

Modernizing Tax Administration in Singapore (World Bank)

São Paulo's Centers for Attending to the Citizen (World Bank)

VOICE: Online Delivery of Municipal Services in Vijaywada, India (World Bank)

eSociety: Working better with business; Developing communities; Building partnerships

Bringing the Internet to Ghana (IICD/infoDev)

Sustainable Development Networking Programme of Bangladesh (IICD/infoDev)

What has a Farmer to do with a Computer? (IICD/infoDev)

WIDE - Web of Information for Development (IICD/infoDev)

Local Information Services: Technology to the Aid of the Community (IICD/infoDev)

Beijing's Business E-Park (World Bank)

Chile's Government Procurement E-System (World Bank)

Computerized Interstate Check Posts in Gujarat (World Bank)

Contributions Network in Mauritius (World Bank)

Empowering Dairy Farmers in India through a Dairy Information and Services Kiosk (World Bank)

Gyandoot: Community-Owned Rural Internet Kiosks (World Bank)

Jamaica Customs Automated Services Online (World Bank)

Kothmale Community Radio/Internet Project: Expanding the Knowledge Base (World Bank)

Philippine Customs Reform (World Bank)

Vietnam's Tale of Two Cities (World Bank)

What do these categories mean?

Sector

Category

Cases

General Services: Public Administration; Prime Minister's/President's Office; Electoral Commission; Data and Statistics; Tax; Procurement; IT Department/Agency

Land/Property Registration in Andhra Pradesh (World Bank)

Bhoomi: Online Delivery of Land Titles in Karnataka, India (World Bank)

Central Vigilance Commission Website: A Bold Anticorruption Experiment (World Bank)

Chile's Government Procurement E-System (World Bank)

Chilean Tax System Online (World Bank)

Citizen Service Centers in Bahia, Brazil (World Bank)

Colombia's Government Portal (World Bank)

Contributions Network in Mauritius (World Bank)

Cristal: A Tool for Transparent Government in Argentina (World Bank)

Modernizing Tax Administration in Singapore (World Bank)

OPEN: Seoul's Anticorruption Project (World Bank)

São Paulo's Centers for Attending to the Citizen (World Bank)

Thailand's Troubled Tax Computerization Project (World Bank)

VOICE: Online Delivery of Municipal Services in Vijaywada, India (World Bank)

Economic Services: Agriculture; Commerce and Industry; Finance; Mining; Forestry; Livestock and Fisheries; Transport; Communications; Energy; Water Resources; Construction and Public Works; Environment; Science and Technology

Sustainable Development Networking Programme of Bangladesh (IICD/infoDev)

What has a Farmer to do with a Computer? (IICD/infoDev)

WIDE - Web of Information for Development (IICD/infoDev)

Beijing's Business E-Park (World Bank)

Computerized Interstate Check Posts in Gujarat (World Bank)

Empowering Dairy Farmers in India through a Dairy Information and Services Kiosk (World Bank)

Jamaica Customs Automated Services Online (World Bank)

Philippine Customs Reform (World Bank)

Vietnam's Tale of Two Cities (World Bank)

Social Services: Education and Training; Health; Libraries, Information and Broadcasting; Housing; Culture, Youth and Sports; Local Authorities; Welfare Services; Social Security; Community Development

Bringing the Internet to Ghana (IICD/infoDev)

Integrating Health and Technology Through Engaging Local Cultures: The Story of LINCOS/InfoComm (IICD/infoDev)

Window to the World (IICD/infoDev)

From Zero-Rated on Computer Literacy to Higher Ways: Ideas for ICT in National Education (IICD/infoDev)

ReAACT - Science and Technology Support and Management Online (IICD/infoDev)

Local Information Services: Technology to the Aid of the Community (IICD/infoDev)

Connecting Colombian Schools: the Bilinguist and Informatic National Program (IICD/infoDev)

The Tao Project (Teacher Amelioration for Optimum Welfare) (IICD/infoDev)

Use of ICT: A Hope for a New Generation of Kids in the Coffee Region in Colombia (IICD/infoDev)

Electronic Library Project in the Open University of Hong Kong (IICD/infoDev)

ZimSciNet - IT Support for Rural Science Teachers (IICD/infoDev)

Zambia Health Management Information System (IICD/infoDev)

Gyandoot: Community-Owned Rural Internet Kiosks (World Bank)

Kothmale Community Radio/Internet Project: Expanding the Knowledge Base (World Bank)

Mandals Online in Andhra Pradesh (World Bank)

Security Services: Policing and Internal Security; Defence

 

What do these categories mean? They are a standard method for dividing up the work of the public sector.

Region

Category

Cases

Africa: East Africa; Southern Africa; West Africa

Bringing the Internet to Ghana (IICD/infoDev)

Window to the World (IICD/infoDev)

What has a Farmer to do with a Computer? (IICD/infoDev)

From Zero-Rated on Computer Literacy to Higher Ways: Ideas for ICT in National Education (IICD/infoDev)

ZimSciNet - IT Support for Rural Science Teachers (IICD/infoDev)

Zambia Health Management Information System (IICD/infoDev)

Contributions Network in Mauritius (World Bank)

Asia: East Asia; South Asia; South-East Asia

Sustainable Development Networking Programme of Bangladesh (IICD/infoDev)

The Tao Project (Teacher Amelioration for Optimum Welfare) (IICD/infoDev)

Electronic Library Project in the Open University of Hong Kong (IICD/infoDev)

Land/Property Registration in Andhra Pradesh (World Bank)

Beijing's Business E-Park (World Bank)

Bhoomi: Online Delivery of Land Titles in Karnataka, India (World Bank)

Central Vigilance Commission Website: A Bold Anticorruption Experiment (World Bank)

Computerized Interstate Check Posts in Gujarat (World Bank)

Empowering Dairy Farmers in India through a Dairy Information and Services Kiosk (World Bank)

Gyandoot: Community-Owned Rural Internet Kiosks (World Bank)

Kothmale Community Radio/Internet Project: Expanding the Knowledge Base (World Bank)

Mandals Online in Andhra Pradesh (World Bank)

Modernizing Tax Administration in Singapore (World Bank)

OPEN: Seoul's Anticorruption Project (World Bank)

Philippine Customs Reform (World Bank)

Thailand's Troubled Tax Computerization Project (World Bank)

Vietnam's Tale of Two Cities (World Bank)

VOICE: Online Delivery of Municipal Services in Vijaywada, India (World Bank)

Americas: Caribbean; Central America; South America

Integrating Health and Technology Through Engaging Local Cultures: The Story of LINCOS/InfoComm (IICD/infoDev)

WIDE - Web of Information for Development (IICD/infoDev)

ReAACT - Science and Technology Support and Management Online (IICD/infoDev)

Local Information Services: Technology to the Aid of the Community (IICD/infoDev)

Connecting Colombian Schools: the Bilinguist and Informatic National Program (IICD/infoDev)

Use of ICT: A Hope for a New Generation of Kids in the Coffee Region in Colombia (IICD/infoDev)

Chile's Government Procurement E-System (World Bank)

Chilean Tax System Online (World Bank)

Citizen Service Centers in Bahia, Brazil (World Bank)

Colombia's Government Portal (World Bank)

Cristal: A Tool for Transparent Government in Argentina (World Bank)

Jamaica Customs Automated Services Online (World Bank)

São Paulo's Centers for Attending to the Citizen (World Bank)

What do these categories mean? Get an atlas!

 

Page Author: Richard Heeks. Last updated on 19 October, 2008.
Please contact richard.heeks@manchester.ac.uk with comments and suggestions.