In the Evaluation section:


mGovernment Benefits and Challenges

mGovernment can bring potential benefits for the public sector, but it also faces challenges, as discussed below.


The main benefit that m-government brings is its boundary-breaking potential: truly allowing working on an anywhere, anytime basis and helping to create a truly integrated digital nervous system for government. Because of its immediacy and convenience, it also reduces the barriers to public service operations, encouraging citizens or service providers to make use of the technology where previously barriers were discouragingly high.

These core benefits can be seen reflected in a broader set of m-government benefits, including:


mGovernment does face a number of challenges:

Page Author: Emmanuel Lallana. Last updated on 19 October, 2008.
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